TALLER PRELABORAL AUXILIAR DE COMERCIO
• Dirigido a jóvenes de 16 a 25 años que quieran formarse en el sector de comercio.
• Duración: 90 horas formativas.
• Inicio: 20 de Mayo de 2013
• Fin: 18 de Junio de 2013
• Horario: Lunes a Viernes de 10 a 14 horas
ME INTERESA, ¿DÓNDE Y CUÁNDO ME INSCRIBO?
Solicita entrevista por teléfono 91 462 54 80 o inscríbete en la Oficina Municipal de Información y Orientación para la Integración de Población Inmigrante, situada en:
C/ General Ricardos 93
Metro: Urgel
En horario de 9 a 15 y de 14 a 16 horas
MÓDULOS FORMATIVOS
1. Sector Comercio: qué es, tareas del puesto, habilidades y competencias socio-profesionales
2. Proceso de Venta:
a. Comportamiento del consumidor
b. Necesidades del cliente y proceso de decisión de compra
c. Tipología de clientes
3. Habilidades de comunicación: oral, escrita y lenguaje no verbal
4. Venta:
a. Técnicas de venta
b. Conceptos del sector: albarán, factura, stock, inventario….
c. Marketing y animación del punto de venta
d. Organización del punto de venta
5. Ofimática básica: edición de textos, hoja de cálculo, diseño de carteles
6. Aplicaciones Informáticas de Comercio:
a. Gestión de Stocks (pedidos a proveedores, inventarios, compras…)
b. Ventas a clientes (tickets, facturas, arqueo de cajas…)
c. TPV: Terminal de Punto de Venta
7. Habilidades Socio laborales: normas, asertividad, empatía, toma de decisiones, resolución de conflictos, decir no, hacer y recibir críticas, habilidades de comunicación y relaciones grupales
COMPETENCIAS:
– Realizar operaciones auxiliares de reposición y acondicionamiento de productos en el punto de venta
– Preparar pedidos de forma eficaz y eficiente
– Proporcionar atención e información estructurada y protocolizada al cliente
– Realizar las tareas en caja-tpv.
ÁMBITO PROFESIONAL:
Desarrolla sus funciones en establecimientos comerciales: tiendas, supermercados, hipermercados, grandes almacenes, comercio mayoristas…
PROFESIONES/ PUESTOS DE TRABAJO:
Dependiente/a, cajero/a, auxiliar de comercio, auxiliar de caja.
REQUISITOS DE LAS PERSONAS PARTICIPANTES:
– Jóvenes de 16 a 25 años.
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